Shipping policy

Last Updated: September 20, 2026

1. Introduction
At Elite Living 360 ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://eliteliving360.com.

Our products are shipped directly from our manufacturers' warehouses. As a result, packaging and shipping origin may vary depending on the item and its fulfillment location.

2. Shipping Destinations

  • Shipping Within the United States Only: We currently ship exclusively within the contiguous United States and cannot fulfill international orders. We do not ship to Alaska or Hawaii.

  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping: Free shipping within the contiguous United States.

  • No Hidden Fees: All shipping costs are displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 2-5 business days (Monday to Friday, excluding holidays).

  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will begin processing on the next business day.

  • Holiday and Peak Season Notice: During holidays or high-demand seasons, processing and delivery times may be slightly delayed.

5. Estimated Delivery Time

  • Transit Time: 3-9 business days

  • Total Delivery Time (Including Processing): 5-14 business days

  • Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather or carrier issues.

  • Tracking Updates: Tracking information may take up to 2–3 business days to appear after shipment.

6. Shipping Methods and Carriers
Orders ship directly from the manufacturer's warehouse. If your order includes items from more than one manufacturer, it may arrive in separate shipments.

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.

  • Domestic Carriers: Most orders are delivered by third-party freight carriers using large trucks. The carrier will contact you to schedule a delivery appointment. Please ensure your phone number is accurate at checkout to avoid delays.

  • Curbside Delivery: Freight deliveries are curbside only. The driver is not able to bring the item inside, upstairs, or into a garage.

  • Signature Required: An adult 18 or older must be present to receive and sign for the delivery.

  • Inspect Before Signing: Please inspect your item at the time of delivery and note any visible damage on the delivery receipt before signing. Signing a clean receipt may limit your ability to claim shipping damage later.

  • Shipment Tracking: All orders include tracking information, provided via email once shipped.

  • Insurance: Shipments are insured against loss or damage. Please contact us promptly if you encounter any issues.

7. Order Tracking
After your order has been shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

  • How to Track Your Order: Visit our Order Tracking Page or your carrier's website and enter your tracking number to view delivery status.

  • Assistance: If you need help tracking your order, please contact Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed, contact us at support@eliteliving360.com or +1 (732) 702-3120.

  • Lost Packages: If tracking shows delivery but you haven't received it, verify the shipping address provided, check with neighbors or building management, then contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage: If your package arrives damaged, take photos of the damaged packaging and items, and contact us within 7 days at support@eliteliving360.com.

  • Resolution: We will work with you to arrange a replacement or refund as appropriate.

8.3 Missing Items

  • Reporting Missing Items: If any items are missing from your order, contact us within 7 days of receiving your package and provide your order number and details of the missing item(s).

  • Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

9. Return and Refund Policy

  • Returns: Returns are accepted within 30 days of delivery, provided the item is unused, undamaged, and in original packaging.

  • Return Authorization: All returns require a Return Merchandise Authorization (RMA) number. Returns are sent to the manufacturer's designated returns facility, not to our business office.

  • Return Shipping Costs: Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. For change-of-mind returns, we will quote the actual return freight cost in writing before authorizing the return.

  • Refunds: Refunds are issued to the original payment method within 7 business days after inspection. No restocking fee applies.

For More Information: See our Return and Refund Policy for full details.

10. Incorrect Address

  • Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages: If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

11. Contact Information
If you have questions regarding your shipment, contact us:

  • Email: support@eliteliving360.com

  • Phone: +1 (732) 702-3120

  • Address: Elite Living 360, 465 Industrial Way West, Suite 500, Eatontown, NJ 07724, United States

Available Monday to Friday, 9 AM–5 PM EST.

12. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting on the website. Please review periodically for changes.

Thank you for shopping with Elite Living 360! We appreciate your business and are committed to providing exceptional service.