FAQs

Orders are processed within 2–5 business days (Monday–Friday, excluding holidays). Transit time is typically 3–9 business days, for a total delivery time of 5–14 business days including processing. Delivery times are estimates and may vary due to weather, customs, or carrier issues.

Tracking information may take up to 2–3 business days to appear after shipment.

Large items ship by freight. The carrier will contact you to schedule a delivery appointment. Delivery is curbside and an adult must be present to sign. Please inspect your item and note any damage on the delivery receipt before signing.

For full details, please visit our Shipping Policy.

We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club) and Shop Pay.

For full details, visit our Payment Options Policy.

Once your order ships, you'll receive an email with your tracking number and carrier details.

You can track your order anytime on our Order Tracking Page.

If you haven't received tracking within 3 business days, contact us at support@eliteliving360.com.

Returns are accepted within 30 days of delivery for most items if unused and in original packaging.

All returns require a Return Merchandise Authorization (RMA) number. Returns are sent to the manufacturer's designated returns facility, not to our business office.

Customers cover return shipping unless the item is defective, damaged, or incorrect. For change-of-mind returns, we will quote the actual return freight cost in writing before authorizing the return.

Refunds are issued within 7 business days after inspection. No restocking fee applies.

See our Return and Refund Policy.

Orders can be canceled for a full refund before shipment. Contact us immediately at support@eliteliving360.com.

If the order has shipped, it falls under our Return and Refund Policy.

See our Cancellation Policy.