Refund policy

Last Updated: September 20, 2026

1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Elite Living 360 website located at https://eliteliving360.com ("Website").

2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@eliteliving360.com

  • Phone: +1 (732) 702-3120

  • Address: Elite Living 360, 465 Industrial Way West, Suite 500, Eatontown, NJ 07724, United States

  • Hours: Monday to Friday, 9 AM to 5 PM EST

Please note: the address above is our business office and is not a return address. See Section 5.4 for return shipping instructions.

3. Customer Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. For returns due to seller error or product issues, Elite Living 360 will cover all return shipping costs and arrange collection or provide a prepaid label.

4. Return Eligibility
Customers in the United States may return eligible products within 30 days of delivery, provided the item is unused, undamaged, and meets the conditions outlined below:

4.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

5. Return Process

5.1 Initiating a Return
To initiate a return:

  • Contact Customer Service: Email us at support@eliteliving360.com or call +1 (732) 702-3120 within 30 days of receiving your order. Provide your order number and a detailed reason for the return.

  • Return Authorization: After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number along with the return address and detailed return instructions.

Returns will not be accepted without an RMA number. Items shipped back without an authorized RMA may be refused or returned to sender at the customer's expense.

For change-of-mind returns, we will provide a written quote of the actual return freight cost before authorizing the return.

Prepaid shipping labels are only provided for defective, damaged, or incorrect items. For all other returns, customers are responsible for return shipping costs and may choose their preferred trackable courier.

5.2 Preparing Your Return

  • Package the Item Safely: Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included.

  • Include Documentation: Include the return authorization form and any necessary supporting documents or images.

  • Mark the RMA Number: Clearly display your RMA number on the outside of the package and on all accompanying paperwork.

  • Attach Shipping Label: If a return shipping label has been provided, print it and affix it to the outside of the package.

5.3 Shipping the Return

  • Shipping Method: Use a trackable courier service. Large or freight items must be shipped using the carrier and method specified in your return instructions.

  • Return Window: Ship the item within 7 days after receiving the return authorization.

5.4 Return Address

Returns are sent directly to the manufacturer's designated returns facility, not to our Eatontown business office. Because we carry products from multiple manufacturers, the correct return address varies by product and will be provided with your RMA number.

Do not ship any return to our Eatontown office. Packages sent there cannot be received or processed and may be refused.

6. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. For such cases, Elite Living 360 will cover the return shipping costs and arrange collection or provide a prepaid return label.

For change-of-mind returns, the actual return freight cost will be quoted to you in writing before the return is authorized.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind

  • Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 30 days of receipt.

  • Return Freight: We will provide a written quote of the actual return freight cost before authorizing the return. Return shipping is the customer's responsibility.

  • Refund: Once the item is received and inspected, a full refund will be issued to the original payment method. No restocking fee applies.

7.2 Defective or Damaged Goods

  • Notification: Contact us within 7 days of receiving the item.

  • Documentation: Provide photos or videos of the defect or damage.

  • Resolution: We will offer a replacement or a full refund, including return shipping costs.

7.3 Incorrect Product Received

  • Notification: Inform us within 7 days of receipt.

  • Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

7.4 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.

  • Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

7.5 Order Cancellation

  • Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

8. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:

  • Custom or Personalized Products: Items made to your specifications or clearly personalized.

9. Refunds

9.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding the approval or rejection of your refund. Items must meet the return eligibility criteria outlined in Section 4.

9.2 Refund Processing

  • Refunds will be processed within 7 business days after receiving and inspecting the returned item.

  • Refunds are issued only to the original payment method used at checkout.

  • Processing times may vary depending on your payment provider or financial institution.

  • Please note it may take up to 7 additional business days for the refund to appear in your account, depending on your bank or credit card issuer.

9.3 Partial Refunds
Partial refunds may be granted in certain situations, including but not limited to:

  • Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late Returns: Items returned more than 30 days after delivery.

10. Exchanges

We do not offer product exchanges. If you would like a different item, please return your purchase for a refund and place a new order.

11. Timelines

  • Return Window: Returns must be reported within 30 days of receiving the product and shipped within 7 days of receiving return authorization.

  • Damage or Defect Reporting: Within 7 days of delivery.

  • Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days.

  • Refund Period: It may take up to 7 additional business days for the refund to appear in your account after approval, depending on your bank or credit card issuer.

12. Legal Rights
This Return and Refund Policy is governed by U.S. consumer protection laws and does not affect any rights you may have under applicable state or federal law.

13. Questions and Support
For more information, please:

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Elite Living 360
support@eliteliving360.com
+1 (732) 702-3120
465 Industrial Way West, Suite 500, Eatontown, NJ 07724, United States

This policy applies only to purchases made directly from the Elite Living 360 official website.